Order Process

YOUR CUSTOM DESIGN: A STEP‑BY‑STEP GUIDE

Bring your vision to life by brainstorming your perfect rug with us. Our interior and graphic designers refine your ideas into a beautifully detailed, production-ready design. From there, your bespoke piece is expertly crafted and delivered to your space.

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1

Consulatation

Envision your perfect rug

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2

Fibre Selection

Discover fibres that bring your rug to life

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3

Interior Consult

Refining your design direction

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4

Graphic Design

Perfecting every design detail

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5

Production

Expertly handcrafted with precision

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6

Delivery

Delivered right to your space

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Client Consult

Every project begins with understanding you.

Our consultation process is an immersive and collaborative experience designed to uncover the finer details that will shape your custom piece with intention and precision. We believe that a truly exceptional rug should feel effortlessly connected to the space it inhabits, reflecting not only the character of the interior, but also the lifestyle and vision of the people within it.

During this stage, we take the time to explore your interior layout, architectural elements, personal aesthetic, and practical requirements such as foot traffic, durability, functionality, and placement. Every aspect is carefully considered, from scale and proportion to lighting, mood, and spatial flow. Whether your preference leans toward calming neutrals, understated elegance, or rich layered textures with bold visual depth, each colour palette and material direction is thoughtfully discussed to ensure harmony throughout the space.

To guide the creative journey, we present curated fibre selections, handcrafted samples, texture combinations, and pattern inspirations that allow you to experience the materials and possibilities firsthand. Through touch, tone, and texture, we help refine ideas into a cohesive and sophisticated design direction. This highly personalised process encourages collaboration while ensuring every detail feels intentional, balanced, and aligned with your vision.

We also consider the subtle elements that elevate a rug from functional to extraordinary, the way it frames furniture, softens architectural lines, enhances acoustics, and creates warmth within a room. Every decision is approached with craftsmanship and longevity in mind, ensuring the final piece not only complements your interior beautifully, but continues to do so for years to come.

The result is more than a custom rug; it is a deeply personal statement piece, meticulously crafted to enhance your interior with beauty, comfort, artistry, and timeless sophistication.

Every project begins with understanding you.

Our consultation process is a collaborative experience designed to explore your interior, aesthetic, and practical needs while guiding you through curated fibre selections, handcrafted samples, textures, and colour palettes. Every detail is thoughtfully considered to ensure your custom rug complements your space effortlessly. The result is more than a rug; it is a timeless statement piece crafted to bring beauty, comfort, and sophistication to your interior.

Mohair Tan Lox

Space use:

Bedroom
Living Room

Qualities:

Bright
Luxury

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Mohair White

Space use:

Bedroom
Living Room

Qualities:

Bright
Luxury

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Silk

Space use:

Bedroom
Living Room

Qualities:

High Shine
Ultra soft

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Alpaca

Space use:

Bedroom
Dining Room

Qualities:

Bright
Luxury

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Karakul

Space use:

Bedroom
Dining Room

Qualities:

Natural Lustre
Durable

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New Zealand Wool

Space use:

Bedroom
Living Room

Qualities:

Soft
Very Durable

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Jute

Space use:

Great for Layering
Outdoors

Qualities:

Natural
Rough

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Sisal

Space use:

Entry Ways
Great for Layering

Qualities:

Natural
Rough

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Interior Consultation

Once your vision is defined, our interior designers bring it to life.

Once your vision is defined, our interior designers bring it to life through a refined and highly personalised design process. Guided by a deep understanding of interior aesthetics, spatial harmony, and contemporary design trends, our team carefully interprets your preferences to create a rug that feels both intentional and timeless. Every element is thoughtfully considered with precision, from pattern, texture, colour palette, and fibre selection to shape, proportion, and scale, ensuring the design complements your interior effortlessly.

We carefully assess the atmosphere of the room, surrounding furnishings, lighting, architectural features, and overall flow of the space to ensure the final piece integrates seamlessly within its environment. Whether the vision is understated and minimal or rich in texture and detail, each design decision is approached with balance, sophistication, and functionality in mind.

Our process remains collaborative and detail-driven throughout, allowing us to refine every aspect until the design fully reflects your lifestyle, aesthetic direction, and practical needs. The result is more than a custom rug; it is a bespoke statement piece crafted to bring warmth, depth, comfort, and a refined sense of luxury to your home while enhancing the overall character of the space

Once your vision is defined, our interior designers bring it to life.

Every detail, from texture, colour palette, and fibre selection to shape and proportion, is carefully considered to ensure the rug complements your interior effortlessly. Inspired by your space, furnishings, and overall aesthetic, we create a bespoke piece that brings warmth, character, comfort, and timeless luxury to your home. Each design is tailored with precision to achieve a seamless balance between beauty and functionality.

Graphic Design & Approval

Once the concept is finalised our graphic design team translates it into a precise digital blueprint.

Guided by a deep understanding of interior aesthetics, spatial harmony, and contemporary design trends, our team carefully interprets your preferences to create a rug that feels both intentional and timeless. Every detail is thoughtfully considered with precision, from pattern, texture, colour palette, and fibre selection to shape, proportion, and scale, ensuring the final design complements your interior effortlessly.

We carefully assess the atmosphere of the room, surrounding furnishings, lighting, architectural features, and overall spatial flow to ensure the rug integrates seamlessly within its environment. Whether your vision is minimal and understated or layered with rich textures and bold design elements, every decision is approached with balance, sophistication, and functionality in mind. Our designers focus not only on visual impact, but also on creating a sense of warmth, comfort, and harmony within the space.

Throughout the process, collaboration remains at the heart of every decision. We refine each element carefully to ensure the final piece reflects your lifestyle, personal aesthetic, and practical requirements. The result is more than a decorative feature; it is a timeless statement piece designed to elevate your interior with depth, texture, elegance, and refined luxury.

Once the concept is finalised our graphic design team translates it into a precise digital blueprint.

Every detail, from texture and colour palette to fibre selection, shape, and proportion, is carefully considered to ensure the rug complements your interior effortlessly. Inspired by your space and personal aesthetic, we create a bespoke piece that brings warmth, comfort, character, and timeless luxury to your home.

Invoicing Process

Following your final design approval,

we prepare a detailed quotation outlining all specifications, materials, and craftsmanship. Once confirmed, a formal invoice is issued, and full payment secures your rug in our production schedule, allowing materials to be sourced and artisan time to be allocated without delay. From there, your piece moves seamlessly into production, with our team remaining available for any updates or guidance, ensuring a smooth and considered experience from confirmation through to completion and delivery.

Spinners Spinning Wool for luxury rugs - Living Well Interiors Durban South Africa

Production Process

This is where artistry meets mastery.

At Living Well Interiors, every rug is meticulously handcrafted by skilled artisans and master weavers whose expertise has been refined through generations of traditional craftsmanship. Rooted in heritage techniques and guided by an uncompromising commitment to quality, each piece is created with patience, precision, and exceptional attention to detail. Every stage of the process is approached with care to ensure the final rug embodies both beauty and longevity.

Using the finest natural fibres, yarns are carefully hand-spun and custom dyed to achieve the exact tones, texture, and depth required for your design. From soft understated neutrals to richly layered colour palettes, every shade is thoughtfully developed and balanced to ensure harmony, richness, and consistency throughout the finished piece. This meticulous preparation allows each rug to carry a unique depth and character that enhances the overall design.

Once prepared, the rug is woven entirely by hand on traditional looms, line by line and knot by knot, allowing extraordinary attention to craftsmanship, texture, and intricate detailing. This intentional slow-manufacturing approach preserves the authenticity of artisanal techniques while ensuring superior structural integrity, durability, and a truly bespoke finish that cannot be replicated through mass production.

Every weave, texture, and finish reflects the dedication of the artisans behind it, resulting in a piece that feels deeply considered and entirely unique. The result is more than a rug; it is a timeless piece of functional art, rich in character, heritage, and artisanal excellence, designed to bring warmth, sophistication, comfort, and lasting beauty into your space for years to come.

This is where artistry meets mastery.

Every rug at Living Well Interiors is meticulously handcrafted by skilled artisans using traditional weaving techniques refined through generations of craftsmanship. From hand-spun natural fibres and custom-dyed yarns to intricate weaving on traditional looms, every detail is carefully considered to ensure exceptional quality, texture, and durability. The result is a timeless piece of functional art designed to bring warmth, character, and lasting sophistication to your space.

Delivery & Installation

A seamless final step, designed for ease and precision.

Your rug’s journey continues beyond production, with careful coordination through trusted carriers. Each piece arrives ready to enhance your space.

- Coordinated delivery through trusted carriers

- Arrives ready to transform your space

- Commitment to quality from creation to final experience

We offer a white glove delivery service at an additional cost for a more elevated, stress free experience. Your rug is delivered, professionally placed, and carefully adjusted in your space, whether under furniture or as a focal point, ensuring it settles perfectly into your interior. This service provides a refined, end-to-end experience with the same level of care from creation to final placement.

Our commitment to quality extends beyond creation, into the final experience you receive.

Contact Us To Customize Your Rug

Bring your vision to life with a bespoke rug designed exclusively for your space. From custom sizes and colours to textures and fibres, our team will guide you through every detail to create a handcrafted piece that feels uniquely yours.

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